Contact Us

Customer Care

Hours: Mon - Fri, 9:00am - 5:00pm EST

For questions about shipping, payment, insurance, auto-refill schedule and other account related topics, our Patient Support team can further assist.

On desktop:

1. Log in to your Felix account
2. Select the chat bubble on the bottom right of your screen

On the Felix app:

1. Log in to your account
2. Select 'Account' on the bottom menu
3. Select 'Get support'
4. Select 'Send us a message'

Medical questions

For any medical-related questions, we recommend that you speak to the prescribing practitioner directly as they know what's best for your health. You can do so by going to your Felix account and messaging the practitioner for that specific prescription.